Privacy Policy

Who We Are

Fynoptex operates from Brussels, Belgium. We provide educational programs focused on emotional investing and behavioral finance. Our registered address is Av. Louise 143/4, 1050 Bruxelles, Belgium. When we talk about "we," "us," or "our" in this document, we're referring to Fynoptex and our team.

You can contact us at [email protected] or call +3243436041 if you have questions about how we use your data.

Information We Collect

Information You Give Us Directly

When you sign up for our programs or contact us, we collect basic details like your name, email address, phone number, and sometimes your mailing address. If you enroll in our learning programs, we might ask about your educational background or professional experience—but only what's relevant to customize your learning path.

• Contact information (name, email, phone number)
• Account credentials for our learning platform
• Payment and billing information
• Educational background and professional experience
• Communication preferences
• Any information you share in course discussions or feedback forms

Information We Collect Automatically

Like most websites, we gather technical data when you visit fynoptex.info. This includes your IP address, browser type, device information, and which pages you view. We use cookies and similar tracking tools—more on that below. This data helps us understand how people use our site and where we can improve the experience.

Information From Third Parties

Sometimes we receive information about you from our educational partners or payment processors. For instance, if you register through a partner institution, they might share your enrollment details with us. We only accept this information when the third party has the right to share it.

How We Use Your Information

We use your data to deliver our services and improve your experience. Here's what that looks like in practice:

Under GDPR, we process your data based on several legal grounds. When you sign up for a course, we process your information to fulfill that contract. For marketing communications, we rely on your consent (which you can withdraw anytime). We also have legitimate interests in improving our services and protecting our platform from fraud—but we always balance those interests against your privacy rights.

Cookies and Tracking Technologies

We use cookies to make our website work properly and to understand how visitors use it. A cookie is just a small text file stored on your device. Some cookies are essential—without them, you couldn't log into your account or navigate the site effectively. Others are optional and help us analyze traffic patterns or remember your preferences.

You can control cookies through your browser settings. Keep in mind that blocking all cookies might affect your ability to use certain features on our site.

How We Share Your Information

We don't sell your personal data. Period. But we do share it in limited circumstances:

• Service Providers: Companies that help us run our business (like payment processors, email service providers, and hosting companies) receive the data they need to do their jobs. They're contractually obligated to protect your information.
• Educational Partners: If you enrolled through a partner institution, we might share your progress and completion status with them.
• Legal Requirements: We'll disclose information if required by Belgian or EU law, or to protect our rights and the safety of our users.
• Business Transfers: If Fynoptex is acquired or merged with another company, your information would transfer as part of that transaction.

When we work with service providers outside the EU, we make sure appropriate safeguards are in place—usually standard contractual clauses approved by the European Commission.

Your Rights Under GDPR

Because we operate in Belgium and serve EU residents, you have strong privacy rights. Here's what you can do:

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide it in a structured, commonly used format within 30 days.

Correct Inaccurate Information

If your details are wrong or outdated, let us know and we'll fix them. You can update most information directly through your account settings.

Request Deletion

You can ask us to delete your data in certain circumstances—for example, if it's no longer necessary for the purposes we collected it, or if you withdraw consent. Note that we might need to keep some information for legal compliance or to resolve disputes.

Object to Processing

You have the right to object to how we use your data, particularly for marketing purposes or when we're relying on legitimate interests.

Restrict Processing

In some situations, you can ask us to limit how we use your information—like when you're contesting its accuracy or objecting to processing.

Data Portability

You can receive your data in a portable format and transmit it to another service provider.

Withdraw Consent

When we process data based on your consent, you can withdraw it anytime. This won't affect the lawfulness of processing before withdrawal.

Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or destruction. Our security practices include encryption for data in transit, secure server infrastructure, regular security audits, and access controls that limit who can view your information.

That said, no system is completely secure. While we do our best to protect your data, we can't guarantee absolute security. If you notice any suspicious activity related to your account, contact us immediately.

How Long We Keep Your Data

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Here's a general breakdown:

• Account information: Kept while your account is active, plus up to 3 years after closure for record-keeping purposes
• Course completion records: Retained for 7 years to provide certificates and transcripts
• Payment information: Kept for 7 years as required by Belgian accounting and tax law
• Marketing communications: Stored until you unsubscribe or withdraw consent
• Website analytics: Typically aggregated and anonymized after 26 months

After these retention periods, we securely delete or anonymize your information so it can no longer identify you.

International Data Transfers

Our primary servers are located within the European Economic Area. However, some of our service providers operate outside the EEA. When we transfer data internationally, we ensure appropriate safeguards are in place—typically through standard contractual clauses approved by the European Commission or by working with providers that participate in recognized data protection frameworks.

If you'd like specific information about where your data is stored or how it's protected during international transfers, contact us.

Children's Privacy

Our services are designed for adults. We don't knowingly collect personal information from anyone under 16 without parental consent. If you're a parent and believe your child has provided us with personal information, contact us and we'll delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The "Last updated" date at the top tells you when we last revised this policy.

We encourage you to review this policy periodically. Continuing to use our services after changes take effect means you accept the updated policy.

Automated Decision Making

We don't use automated decision-making or profiling that produces legal effects or similarly significant impacts on you. If we ever implement such systems, we'll update this policy and provide appropriate information about the logic involved and the significance of such processing.